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TRAINING DATABASE SEARCH |
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To search the availability of a
training workshop, simply scroll through the
list until something suitable appears.
Alternatively, you can enter your selection in
the search box provided.
To book a place, click on 'Reserve
a place' and complete the form. The provider will then contact you to
confirm the arrangements. |
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BUS - A Guide to Employment Law |
| Duration: |
2 Hours |
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Training Provider: |
Business Link East |
| Location: |
Regional - see dates below |
| Cost: |
£30.00 inc. VAT |
| Who's it for: |
Business owners, managers of staff, or anybody responsible for te day to day supervision of staff. A very basic knowledge of employment law is required. |
| Workshop aim: |
The workshop will cover unfair and wrongful dismissal, discrimination overview, contractual rights and obligations, statutory disciplinary and grievance procedures three years on and forthcoming employment law changes. |
| Start
Date(s): |
Click for dates |
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Reserve a place |
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BUS - Business Planning Workshop |
| Duration: |
1 Day |
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Training Provider: |
Business Link East |
| Location: |
Regional - see dates below |
| Cost: |
Free of charge |
| Who's it for: |
Business owners and proprietors of small businesses with little or no experience of preparing a business plan. |
| Workshop aim: |
Provides you with the opportunity to start preparing a business plan for your own business. Covering: What is a business plan? The purpose and contents of the plan. Introduction or executive summary. The people in the business. Operational details. Sales and marketing. Financial information. Profit and loss forecasting. Cash flow forecasting. Resources and funding. Necessary appendices. |
| Start
Date(s): |
Click for dates |
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Reserve a place |
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BUS - Dealing with Difficult Customers |
| Duration: |
2 Hours |
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Training Provider: |
Business Link East |
| Location: |
Regional - see dates below |
| Cost: |
£30.00 inc. VAT |
| Who's it for: |
Any manager or front-line staff who deal with customers |
| Workshop aim: |
This interactive briefing will help you identify certain types of difficult customers and give you ideas on how to be more confident and successful when dealing with them. Covering: Key elements in providing excellent customer service. The pitfalls of telephone and face-to-face communication with customers. Developing confidence when dealing with problems. Listening and questioning skills. Identifying different types of difficult customer. Successful approaches for different difficult situations and customers. Offering solutions. |
| Start
Date(s): |
Click for dates |
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Reserve a place |
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BUS - Employing Overseas Nationals |
| Duration: |
2 Hours |
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Training Provider: |
Business Link East |
| Location: |
Regional - see dates below |
| Cost: |
£30.00 inc. VAT |
| Who's it for: |
Business owners, managers of staff, or anybody responsible for te day to day supervision of staff. A very basic knowledge of employment law is required. |
| Workshop aim: |
The workshop will cover what you need to do as employrs to avoid prosecution. Issues of discrimination. Employing non-EU citizens including the latest guidance on applying for work permits. The new Governmental initiative to target illegal workers and the businesses that employ them. How to keep up to date and react accordingly. |
| Start
Date(s): |
Click for dates |
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Reserve a place |
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